You Are Shaping Yammer

Unlike other software products you use at work, we don’t build Yammer based solely on what your CEO or IT department wants.

 

Instead, we put the millions of people who use Yammer every day in charge. Want to know how? Read on.

We’ve got questions. You’ve got answers.

Help us improve Yammer by taking quick surveys or participating in usability testing.

We’re Always Listening

Every time we make a change to Yammer, we watch closely how millions people use and interact with it. That’s how we make decisions on what to do next.

 

We’re always eager to learn more about what you like and how you work. That’s why we’re constantly doing user research – short surveys, quick online response tests, and in-person usability testing.

 

5 minutes of your time now and then = a big impact. Sign up for user surveys!

Frequently Asked Questions About Research Studies at Yammer

  • What am I signing up for?

    User research participants give us quick and easy feedback that helps us influence the future of Yammer. Common research studies range from in-person interviews to virtual feedback sessions.

  • What kind of people are you looking for?

    You don’t need to be a computer whiz to sign up. In fact, it’s sometimes better if you aren’t. The people we want to hear from range from retirees who have never used the internet to working software developers.

  • What kinds of studies can I sign up for?

    When you sign up, you can select what kinds of studies you would like to participate in. This doesn’t commit you to anything – we’ll always contact you with information about the particular study and its format before we make any arrangements.

    1. In-person study at the Yammer office:

      These studies are limited to participants who live in the San Francisco bay area. Typically, you’ll come to our office in downtown San Francisco to meet with a Yammer researcher. They’ll ask you some questions, have you use a product, and then gather your feedback on it. The product could be something you’re rather familiar with or something you’ve never seen before.

    2. Remote study:

      Rather than have you visit our offices, a Yammer researcher will conduct the study virtually. We’ll call you on the phone and set up a screen sharing session with you on your own computer. This can be done almost anywhere, as long as you have a good internet connection.

    3. Field study:

      Yammer researchers come and visit you to observe you as you use our product. We won’t just show up at your door though – we’ll always check in with you first, talk to you about the details of the study and make a proper appointment.

  • What’s in it for me?

    Compensation is determined based on the length and the nature of the study. You will always be informed of the compensation at the time you’re contacted to participate. More importantly, you’ll help us to drive our product forward and change the way people work around the world for the better.

  • How soon will you contact me to participate?

    We select participants according to the topic of each study and can’t guarantee that you’ll be invited to participate in any specific one. It may actually be quite some time before you hear from us. As new studies are launched, we contact people we think might be a good match for the topic. You’ll usually hear from us via email – we’ll tell you the nature the study and include a link to a survey questionnaire to assess your eligibility.

  • What’s the time commitment?

    Depending on the study, you’ll typically spend 30 minutes or up to 2 hours with a Yammer researcher. Studies usually take place during normal business hours (between 9am and 6pm), but we sometimes make accommodations to suit busy schedules and different time zones. If you’re visiting Yammer’s office to participate, you’ll need to allow extra time for travel, which is at your own expense.

  • I don’t use Yammer. Can I still sign up?

    Yes! We want to try out our products with people who aren’t already familiar with them, as well as those who are.

  • Is my information secure?

    Absolutely. All the information you provide is kept stricly confidential. We only use it on an anonymous basis to help us find suitable participants for user studies. Prior to the study, we will ask you to sign a nondisclosure agreement to not only protect our proprietary information, but yours as well.

Still have questions? Learn more.

Here’s What Constant Improvement Looks Like

Plan

a change to Yammer based on user data.

Build

and release the change to real Yammer users.

Measure

how you + thousands of others interact with the change.

Improve It

or remove it based on the results.

Meet Our Research Team

Cindy Alvarez, Director of UX

Maureen Be, Researcher

Vanessa Pfafflin, Researcher

Grace O’Malley, Researcher

Helpful Links

Help Us Make Yammer Better

*By giving us your email you will be contacted to participate in user surveys and paid on site usability studies. We will never under any circumstance share your email address with third parties.

Have a suggestion or comment about Yammer? Send us your feedback.

Submit Feedback

We read every single piece of feedback you leave – about twice a week. With over 5 million users and over 200,000 networks, we will do our best to balance your input with all of our other feedback when we make our roadmap decisions.
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